YesChat FAQ: Answers to the 15 Most Frequently Asked Questions

YesChat is an intelligent chatbot designed to automate your exchanges and improve your teams’ productivity. This FAQ gathers the 15 most common questions to guide you step-by-step in its adoption and configuration.

Operation and Use Cases

1. What is YesChat and who is it for?

YesChat is a conversational agent based on artificial intelligence, capable of assisting your customers or collaborators 24/7. Designed for SMEs as well as large companies, it covers various sectors (e-commerce, IT support, human resources). Its strength: adapting to your business vocabulary in a few clicks, thanks to a quick training module that ingests your internal documents.

2. How to launch a first chat scenario?

After validating your account, access the scenario creation panel. Choose a predefined template (FAQ, appointment booking, technical support), customize the welcome messages and trigger conditions, then activate. Your chatbot is operational in less than ten minutes, no coding needed, thanks to visual blocks and real-time testing options.

3. What are the main proven use cases?

Common applications include: automating customer support (answers to frequently asked questions), lead qualification on a showcase website, internal assistance for IT tickets, and post-purchase feedback collection. For example, an e-commerce brand reduced its call volume by 30% by deploying a YesChat script dedicated to order tracking.

Pricing and Plans

4. What are the different pricing plans?

YesChat offers three plans: Essential (up to 5,000 messages/month), Professional (unlimited + advanced integrations), and Enterprise (dedicated support, 99.9% SLA, private hosting). Each tier includes a distinct number of sessions and users, viewable in the table below.

Plan	Messages	Integrations	Support
Essential	5,000/month	Basic API	Forum
Professional	Unlimited	Zapier, Slack, Teams	Email 24h
Enterprise	Unlimited	API+Webhooks	Dedicated support

5. Is there a free version or a trial?

A 14-day free trial period is available on all plans. It includes most professional features to evaluate the relevance of YesChat in your workflow. No financial commitment is required upon registration.

6. How do I cancel or change my subscription?

Go to your “Billing” area and then select “Manage Subscription.” You can switch from one plan to another in real time or cancel before the next billing date. YesChat retains your data for 30 days in case of reactivation.

Security and Privacy

7. How is my data protected?

YesChat uses TLS 1.2 encryption in transit and AES-256 at rest. Data centers are ISO 27001 certified and administrative access is subject to multi-factor authentication. Every action is logged for a complete audit.

8. Is YesChat GDPR compliant?

Yes. You retain ownership and control of all conversations. Users can request deletion or export of their data via a dedicated interface, aligned with GDPR rights of access, rectification, and erasure.

9. Can I host YesChat on my private servers?

The Enterprise plan offers on-premise deployment or in a VPC (Virtual Private Cloud) on AWS/Azure. This option is suitable for organizations subject to strict regulatory constraints or seeking complete data isolation.

Integrations and Extensions

10. Which platforms does YesChat integrate with?

By default, YesChat connects to Slack, Microsoft Teams, Intercom, Zendesk, and Shopify. Each connector activates in two clicks and synchronizes histories and tickets. Additionally, Zapier allows creating workflows without coding.

11. Is there an API for developers?

YesChat offers a complete REST API (OAuth2 authentication) to send/retrieve messages, manage users, and fetch reports. The detailed documentation includes Postman tutorials and examples in Node.js, Python, and PHP.

12. Can I add custom modules?

Thanks to webhooks and the JavaScript SDK, you can create custom extensions to enrich the bot’s behavior (sentiment analysis, internal CRM, online payment). Several examples are available on the official GitHub.

Support and Community

13. Where can I find documentation and help resources?

The online documentation covers getting started guides, API, advanced scenarios, and FAQ. A community forum also allows exchanging with other users and sharing conversation templates.

14. How do I contact technical support?

The Essential plan includes forum support, while higher plans offer email support (response within 24h) or dedicated support (phone, live chat). Contacts are available in your YesChat space, under the “Support” section.

15. Is there a partner or affiliate program?

YesChat offers an affiliate program with a recurring 20% commission on generated sales. A partner portal provides access to marketing materials and a dedicated manager to help you grow your network.

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